Policy

Returns & remakes.

Last updated · July 2026

A garment returned to a warehouse is usually a garment destroyed. We would rather make yours right than take it back.

Our position

Every piece is cut only after you order it, in fibres that took a season to grow. Sending one back to be landfilled is the opposite of everything this house stands for. So instead of disposal returns, we offer something better: we remake or alter the garment until it fits you.

Within 14 days of arrival

• It doesn’t fit — we alter it, or recut it entirely, at our cost. You pay nothing, including return shipping.
• It arrived faulty or incorrect — we replace it immediately at our cost.
• You’ve changed your mind — write to us. For unworn, unwashed pieces with tags intact we will offer either store credit or, at our discretion, a refund.

To begin, write to hello@elementsofvayana.com with your order reference and a photograph. We reply within 24 hours with a prepaid return label where one is needed.

What cannot be returned

• Bespoke garments cut to your personal measurements, unless the fault is ours.
• Pieces that have been worn, washed, or altered by a third party.
• Requests made more than 14 days after delivery.

Refunds

Where a refund is agreed, it is issued to the original payment method within 7 to 10 working days of the garment reaching us. Shipping was complimentary, so nothing is deducted.

Cancelling an order

Because we cut to order, an order can be cancelled in full before cutting begins — normally within 48 hours of confirmation. After that, we will do our best, but the cloth is already committed.

The patina is not a fault

Natural fibres soften, crease and settle. Slubs, small irregularities in a handloom weave, and the gentle fading of plant dyes are characteristics of the material, not defects. We call it the patina of ease.